To request an appointment:
- You can use our online service to send a request through Accurx – online request, it is open Monday to Friday 8am to 6:30pm. Please note your request will be triaged and responded to within one working day during opening hours.
- Telephone our reception staff on 01942 367 411. Monday to Friday, 8am to 6:30pm. When you get in touch, the reception staff will ask you what the appointment is for in order to book you with the most appropriate clinician.
- Visit the surgery and speak with a receptionist, Monday to Friday, 8am to 6:30pm
- Use your NHS account (on the NHS website or in the NHS app)
- Use your GP Online Tool account: Systmonline
Your appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face to face at the surgery
- By text or email.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (on the NHS website or in the NHS app)
- Reply CANCEL to your appointment reminder text message
- Telephone us on 01942 367 411, Monday to Friday, 8am to 6:30pm
- Visit the surgery and speak with a receptionist, Monday to Friday, 8am to 6:30pm
Extended access services
Registered Wigan Borough patients can book a GP appointment between 6:30pm and 8pm weekdays and between 10am and 4pm on Saturdays & Sundays. The consulting doctor will have access to your medical records. Telephone 01942 482848 to book an appointment.
Telephone opening times are: 8am-8pm weekdays and 8am-4pm Weekends & Bank Holidays
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Find urgent and emergency care services
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional preference. We will try to accommodate this request where possible.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter
- If you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. The clinician may telephone you first to understand the reason for the request. To request a home visit, it’s helpful if you phone the practice before 10:30am on 01942 367 411.